Contact

Talk to a person.

There is no support desk and no sales team. Pawservation is small enough that messages reach the person who builds it. Here is the quickest route for each reason you might be writing.

You’re a pet owner looking for your sitter

Please contact your sitter directly. This is the most common reason people land here, and we can’t reach your sitter for you. Pawservation is the software your sitter uses, so we can’t see, change, or cancel your booking. Your sitter’s own booking page, the one you booked on, is where a booking can be changed or cancelled. Every email you’ve had about a booking was sent by Pawservation on your sitter’s behalf and names their business, and replying to it does not reach them. Contact your sitter the way you normally do.

You run a pet-care business and want an account

Use the sign-up page. Enter your email and we’ll email you a sign-up link; from there you set up your services, rates and booking page.

You already have an account and something is wrong

Email hello@pawservation.com and say which business you run; that’s enough to find your account. Include what you expected to happen and what happened instead; if it involves a specific booking, the dates and the client’s first name are enough to locate it. Your dashboard is at the sign-in page if you just need to get back in; it will email you a reset link.

Press, partnerships, or anything else

Same address: hello@pawservation.com. A person reads these and there is no ticket system behind it, so a plain description of what you want beats a formal one.

Security

If you believe you’ve found a vulnerability, write to the same address with “security” in the subject and please give us a chance to fix it before publishing. See our Privacy Policy for what data exists to be at risk in the first place.