Privacy Policy

What we collect

From customers: their name, email, phone, their pets’ names and any care notes they give their sitter, and the answers they give to their sitter’s own booking questions. From sitters: your login email and a securely hashed password; we never store your password itself. We never collect or store card numbers, on either plan. Payments you log are just a record of money you already collected outside Pawservation (cash, Venmo, Zelle, PayPal, check or card). On Pro, a card is entered on a page hosted by Stripe, which holds the card details under the sitter’s own Stripe account; Pawservation stores only that a payment happened and its amount. On Pro, we also keep transcripts of conversations with its AI features, described in the next section.

Conversations with Pro’s AI features

When a client or a sitter uses one of Pro’s AI features, we keep a transcript of the messages they send and the assistant’s replies, stored on Pawservation’s own systems. That covers the booking assistant that answers clients on WhatsApp and the sitter’s back-office helper. When a client connects their own AI assistant, we keep only what that assistant sends to Pawservation (its requests and our answers), not the client’s own conversation with their assistant.

Before a transcript is stored, we remove verification codes and any other standalone six-digit number, booking confirmation codes, and payment links.

The Pawservation operator reads these transcripts to support customers, fix problems, and improve the service. A sitter on Pro can also read the conversations her own clients had with the friendly AI assistant on WhatsApp, from the day booking by message began (October 6, 2026). She sees only her own clients, can’t edit or delete what was said, and never sees verification codes or payment links. She can’t see what you ask your own AI assistant, or the conversations of any other sitter’s clients. Your sitter can read what you and the assistant said to each other.

Messages are also checked automatically for profanity, and a flagged word is recorded alongside the message, as a sign that someone may be having trouble. It is never used to make any decision about the person.

Who we share it with

These are every company that handles data for Pawservation, and what each one sees.

Cloudflare hosts the product and its database: everything above lives on Cloudflare’s infrastructure. Cloudflare also runs two small scripts on our own pages, described under “What we measure” below: Web Analytics on the public marketing pages, and Turnstile on the sign-up page, which checks that the person signing up is a person and not a bot.

Resend sends our email (login codes, sign-up links, booking confirmations, password-reset links) and nothing else; we don’t use it for marketing.

Google only sees booking data if a sitter connects Google Calendar, and only enough to write an event: pet names, times, cost, and the client’s email address.

Stripe processes a sitter’s Pawservation subscription; the card for it is entered on Stripe’s own page, and we never see the card number. On Pro, a client’s card payment is also processed by Stripe, under the sitter’s own Stripe account.

Anthropic provides the AI model behind the booking assistant that answers clients on WhatsApp and the sitter’s back-office helper. When someone uses one of those, what they type and the booking details needed to answer them (dates, pets, prices) are sent to Anthropic’s model to write the reply. A client who connects their own AI assistant uses that assistant’s model, not ours.

Meta carries WhatsApp messages, only if a sitter on Pro connects WhatsApp: a client’s messages to that sitter and the replies pass through Meta’s WhatsApp service.

Cookies

We set exactly one cookie, for ten minutes, only while a sitter is connecting Google Calendar, to stop a cross-site request forgery attack during that one step. There are no cookies for signing in or for tracking you. Customers, sitters and the platform owner all sign in without one.

How long we keep it

Cancelled and declined bookings stay on the record as part of your sitter’s booking history, the same way a paper ledger would keep them. Login codes and one-time links expire in minutes and can’t be reused. A sitter can delete a client who has no booking history, and can ask us to delete an entire account’s data.

Transcripts of conversations with Pro’s AI features are kept with no set deletion date, and we can’t currently erase one person’s messages from them on request. Texting STOP on WhatsApp stops the messages; it doesn’t delete the transcript.

Children

Pawservation is not directed at children, and we don’t knowingly collect data from them.

What we measure

Our public marketing pages (the homepage, the tour, the setup guides, About, Contact, this policy, the Terms, the sign-up page and the page you see after signing up) use Cloudflare Web Analytics to count page views: which page was viewed, the site that linked to it, and the browser, device type and country. It sets no cookies, stores nothing on your device, and does not fingerprint you, so it cannot follow you from one visit or one site to the next. It is never on a sitter’s booking page, the booking widget, the dashboard, or any page you sign in to, and we run no ad pixels anywhere.

The only third-party scripts our security policy lets any of our pages load are that analytics script on the marketing pages and Cloudflare Turnstile on the sign-up page. Everything else on every page, including the booking widget and the dashboard, is served by Pawservation itself.

When a sitter signs up, we also record where the sign-up came from: the campaign tag on the link they followed, if it had one, and the address of the site that linked to us (only the site, such as reddit.com, never the page). That goes only into the email we receive about the new sign-up.

Where your data lives

Everything is stored on Cloudflare’s global network. We don’t currently commit to a specific country or region.

Questions

Reach us at hello@pawservation.com.