Pawservation
Legal
Terms & Conditions
The terms that govern using Pawservation.
Last updated: October 5, 2026
What Pawservation is
Pawservation is booking and scheduling software that a pet-sitting business uses to take bookings on its own website or at a booking link it shares. Pawservation does not perform pet-sitting services, and is not a party to the agreement between a sitter and their customer.
Accounts
Sitters and the platform owner sign in with an email and password; customers sign in with a one-time code sent to their email. Each person is responsible for keeping their own credentials secure.
Payments
Pawservation is not a payment processor. On Solo, a sitter collects payment themselves, outside Pawservation, and logs the amount here so their records stay accurate, and we never process, store, or guarantee any payment. On Pro, card payments are processed by Stripe under the sitter’s own Stripe account: the sitter is the merchant, Stripe holds the card details and the funds and pays the sitter directly, and Pawservation is not a party to the payment, holds no funds, and takes no fee. Refunds and disputes are between the sitter, their customer and Stripe.
Acceptable use
Don’t attempt to abuse the booking or intake system, or to work around tenant isolation, rate limits, or any other technical safeguard.
Your data
A sitter owns their business’s client and booking data. See our Privacy Policy for how long we keep it and how to have it deleted.
Availability
Pawservation is provided “as is,” without any uptime guarantee. To the fullest extent the law allows, Pawservation is not liable for indirect, incidental, or consequential damages arising from use of the service.
Your subscription
A sitter can cancel at any time from the dashboard: Manage plan opens Stripe’s billing page, where the subscription can be cancelled, and the card or plan changed. A cancelled subscription runs to the end of the period already paid for and is not renewed. After that, and a three-day grace period, the dashboard becomes read-only: you can still answer booking requests, block dates and record payments, your booking page keeps taking requests, and anything that needs a current plan, such as changing services or rates or syncing Google Calendar, waits until you subscribe again. For a question about a charge, including a refund, contact us at hello@pawservation.com.
Termination
The platform owner may disable or remove an account that violates these terms.
Governing law
These terms are governed by the laws of the State of California, and any dispute will be brought in the state or federal courts located in San Francisco County, California.
Changes
We may update these terms from time to time. We’ll email you at least 30 days before a material change takes effect.